We started off with good communication but within a week things started going down hill. My loan servicing officer was no longer at the company so for a few days my communication was going nowhere, and I was sending things into the void. I was eventually notified when I called and asked if we were still doing business or if I needed to start looking elsewhere. It seemed like I needed to initiate all further communication for the remainder of the process and felt like a second class individual and not a priority. Nothing from Veterans United was proactive, but every message they did send included the passive aggressive threat that "I could delay the process if I didn't respond in a timely manner". I had to re-explain things from previous interactions, re-send documents that were already in my file, and explain basic economic topics to help underwriters understand very routine things about military members and military retirement. Throughout the entire process I didn't feel like I was dealing with anyone that actually had experience with the military community. Additionally the return and feedback on items was time consuming. I would provide all documents and answers within minutes to hours of a request only to wait days for any response or acknowledgement. Overall we were left being held up by a water test because documentation wasn't being shared or followed between the servicing team and the underwriters and the underwriters didn't understand basic principles or well water or testing procedures requiring additional and unnecessary clarification from myself and the real estate agent. At the end of the transaction the taxes and escrow payment from the closing were not sent in a timely manner to the insurance agent leading to me receiving a bill for something that was supposed to be paid at the closing (that I provided closing funds for) and my 2025 tax statements are still messed up between Veterans United and the company they sold my mortgage to in early 2026. All of this made the experience quite painful and something I would not want to repeat.
The Veterans United staff were incredibly helpful, professional, knowledgeable, efficient and friendly!
Conner was awesome, super helpful and always available. Ran numbers multiple times for me no matter how dumb or repetitive my requests were.Once we went under contract and I was handed off to other team members, things got increasingly frustrating, being required to upload the same documents multiple times, last minute requests to verify bank accounts that had been verified at the beginning of the process already. Misreading employment information which caused multiple delays...
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I would absolutely recommend, have and will continue to pass along Max and his team to fellow Veterans.
Everyone, with the exception of one person, was fantastic to work with! They were extremely friendly, knowledgeable, prompt, courteous, efficient, and clear with what they needed from me. I would recommend almost the entire team in a heartbeat!
They were fantastic to work with, made the overall process pretty easy! Underwriting had some difficult challenges but they helped us though it. I found the VA funding fee of over $7,000. To be a little excessive on top of the loan origination fee of over 3K. End result is we are in a our home and very happy to be here!
Danny and his team were exceptional! So ready to help and answer any questions we had everyday or three times a day!
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This was my 2nd home purchase with VU and I would use them a hundred times more. They are absolutely fantastic. No one does VA loans better!
From start to finish … they were there for the awesome moments and even the grueling ones. Exceptional!! Would recommend every.single.time to every.single.person!
During the last week before closing there were several issues and. Ommu cation was lacking.
Veterans United Home Loans worked with me from the first moment I contacted them to the very last step. They explained every step and were easy to get a hold of if I needed them for any reason.
