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Killeen, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

257

Total Customer Reviews

97.7%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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Showing all 257 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

it has been the best experience i have eve had with a loan place and with your new light house program it helped me more then anyone can think or say you guys need to promote that program more

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

First time home buying experience. Though we was a little anxious, this entire team took the time to appreciate that and answer all of our question and let us lean on their experience and expertise. My wife and I discussed on multiple occasions how taken care of we felt.

5 out of 5 Stars
Would Recommend

Out standing work!!! Michelle is a rockstar and she was amazing to work with.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United provides excellent loan service and Merrie Ellis is the best representative you could ask for.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This team is outstanding! I had to move on very short notice and without Danny and his team, it would not have been possible for my family to complete. At least not possible without me moving as an advanced party leaving my family behind to work the purchase and closure. Mortgage and insurance products and the processes within are complicated, but these guys answered questions and helped me make informed decisions without making me feel like I was uneducated.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

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4.5 out of 5 Stars
Would Recommend

It wasn’t a very hard process the app was very user friendly, underwriting sucks but I’m pretty sure everyone says that, overall very eye opening experience. And I would recommended Michelle (my loan officer) to anyone of my friends because she was great.

5 out of 5 Stars
Would Recommend

Thanks to everyone involved to make this process complete!

5 out of 5 Stars
Would Recommend

I can honestly say we would not have the home we have now, if not for the help of the VA Home Loan Team, every single VA Home Loan representative was very informative , knowledgeable and extremely kind as we journeyed the home buying experience, We are forever grateful! And I will always, always! Suggest VA Home Loans to any Veteran!! And again from our family yours, thank you all so much!!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from John R.

We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

No words can truly express how we feel. Our dream has been actualized and we cannot be more grateful. Merrie, Mike, Todd, Kyle, and Danny all played a crucial role. This was our first home buying experience and everyone was graceful and patient with all of the questions we asked. Their dedication to excellence and service has been second to none. A 1 to 10 scale is not adequate to reflect their actual impact. Though words do not express our gratitude I will simply say thank you for everything and I will definitely let everyone I know how well we were taken care of.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United and all it’s team members and professional associates were outstanding. My and my family will be forever grateful with our first home buying experience thanks to VU!!

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5 out of 5 Stars
Would Recommend

Veterans United made the home loan process a quick and easy process. Our loan officer Danny is the best! Excellent service Danny! And thank you!

5 out of 5 Stars
Would Recommend

Great team to work with, would definitely work with them again in the future!

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Greatly appreciate your cooperation and support

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

More Reviews

See all 257 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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