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Killeen, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

371

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 371 unfiltered, unedited reviews

3 out of 5 Stars

I cannot recommend Veterans United till Veterans United sets and begins a Team of two and only two team members: 1. Loan Coordinator. 2. Loan Officer and that's it!

Response from Veterans United

Hi Miguel,

I appreciate you taking the time to share your thoughts with us. I understand that having a larger team involved in your loan process might feel overwhelming, and I’m sorry if it felt like too many hands in the mix. We try to structure our teams to provide specialized support at each stage, but your input is valuable, and I’ll make sure it gets shared with our team leaders.

If you have any other ideas or want to dive into this further, please don’t hesitate to reach out. I’m here to help however I can. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Would definitely recommend the team.I worked with. They were very helpfek and patient during this process. Couldn't have asked for better.

5 out of 5 Stars
Would Recommend

Would highly highly highly recommend using Michelle Westbrook! We couldnt have asked for a better person to work with! Her communication was always in a timely manner and she manages to juggle family and work on such an impressive level knowmatter the time of day. You can tell she values her job and takes very much pride in what she does and values her clients! I am a person that ask's alot of questions because i wanna make sure i understand anything and everything as much as possible and she never once made me feel like a burden or inconvenience! She reassured us that even after our home buying process if i ever have any questions she is just a phone call away! Couldnt have asked for a better experience thanks to her!

5 out of 5 Stars
Would Recommend

The buying process is overwhelming but EVERYONE at Veterans United were amazing. Communicated effectively especially when I felt overwhelmed and had no clue of the next steps, Merrie was right there to help me along the way. Thank you to everyone that helped. You all are amazing.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
2 out of 5 Stars
5 out of 5 Stars
Would Recommend

Michelle and her team did an awesome job! She answered every single questions we had and made the home buying process smooth!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

During the closing Veterans United made me feel like I had a whole team on my side rooting for me to get my home and close. In the end the welcoming feeling I got from you guys were overwhelming and words cannot describe how thankful I am to have you guys help me with the home buying process. I am extremely grateful for the thoughtful gift that was given to me by Merrie and the Veterans United Team. Go Dolphins!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This was my first time going through the home loan process with very little knowledge of what it entailed. Danny and his team guided me through the it, making everything as simple and straightforward as possible. I was provided all the resources, answers, and information that was needed and enjoyed working with them throughout the process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from John R.

We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My family and I knew nothing about buying a home, but the veterans united team that it was assisting knew exactly how to guide me by explaining each step of the process. Veterans united gave me trust and peace of mind, for this new chapter that I thought it was impossible and unreachable, all thanks to them.

5 out of 5 Stars
Would Recommend

Michelle is the very best and needs to be promoted yesterday. Bryant

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend

If you are looking for a lender I would hands down recommend Michelle and her team. The experience was great and the process was smooth and no where near as stressful as I thought it would be. Thank you to everyone at Vetrans United for helping us get our home!

4.5 out of 5 Stars
Would Recommend

Veterans United was right for me and my family. Shopping around for the best loan company and rate isn’t always easy in a tough economy. They are competitively priced, fast and transparent throughout the process. I would recommend Veterans United to others and will work with them in the future.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I would 100% recommend Michelle Westbrook and her team whether it’s your first or your 50th home. The process was VERY easy and the communication was outstanding.

5 out of 5 Stars
Would Recommend

I want to thank Veterans United for assisting me with my home loan. The team I had with worked diligently and often a little late to assist me. They explained every step with an informational video and was always willing to answer any additional questions. THANK YOI!

5 out of 5 Stars
Would Recommend

More Reviews

See all 371 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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