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Killeen, Texas Reviews

Unedited and unfiltered reviews from Veterans and military families

346

Total Customer Reviews

98.3%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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Showing all 346 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

If you are looking for a lender I would hands down recommend Michelle and her team. The experience was great and the process was smooth and no where near as stressful as I thought it would be. Thank you to everyone at Vetrans United for helping us get our home!

4.5 out of 5 Stars
Would Recommend

Veterans United was right for me and my family. Shopping around for the best loan company and rate isn’t always easy in a tough economy. They are competitively priced, fast and transparent throughout the process. I would recommend Veterans United to others and will work with them in the future.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I would 100% recommend Michelle Westbrook and her team whether it’s your first or your 50th home. The process was VERY easy and the communication was outstanding.

5 out of 5 Stars
Would Recommend

I want to thank Veterans United for assisting me with my home loan. The team I had with worked diligently and often a little late to assist me. They explained every step with an informational video and was always willing to answer any additional questions. THANK YOI!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

super team an i was happy to have all work out good

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone on my team did such an amazing job making this a fluid and easy process. Could not be happier with the whole experience.

5 out of 5 Stars
Would Recommend

Excellent service Merrie Ellis knows which real estate agent to pick she know how to run her numbers highly recommended

5 out of 5 Stars
Would Recommend

Went into this process extremely nervous. Got recommended by my realtor to Michelle and the VU team and the rest is history. I couldn’t have asked for a better team and I would definitely use again if needed. Truly, thank you so much.

5 out of 5 Stars
Would Recommend

I highly recommend your service and you all took good care of my needs and made this house buying a beautiful experience! I will recommend you to all veteran friends who will be in the house buying mode and need a good recommendation.

5 out of 5 Stars
Would Recommend
Photo submission from John R.

We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!

5 out of 5 Stars
Would Recommend

The customer service was awesome.

5 out of 5 Stars
Would Recommend

I have used them before and they exceeded my expectations more than the first time.

5 out of 5 Stars
Would Recommend

My parents are very pleased with the overall experience and we thank Veterans United for their great service.

5 out of 5 Stars
Would Recommend

The Veterans United team was fantastic. They were easy to work with and secured us a great deal. I would recommend them to anyone.

3 out of 5 Stars
Would Recommend

The process was a nightmare with the underwriting department asking back and forth for information, such as from mason job, we had to go back twice for a letter. The week of closing you asked for my payment arrangement with IRS, which should have been requested when I did the amendment to change my name on my tax return. I started feeling that I was being discriminated by the underwriting department. This is a very tedious process as a realtor I know that every file is different but you should have been doing this long enough to know what you need on a file and not wait the week of closing to be still wanting paperwork. This process with your company had me stress to the LIMIT.Michelle did an AWESOME job coming back and keeping me updated and explaining Where we were in the process. I would love to send my clients to do business with her but pray that my clients don't fall into the hands of whoever was my underwriter was as Veterans United.

5 out of 5 Stars
Would Recommend

Amanda and the veterans team kept us in the loop with every aspect of our home buying processes. This was my first time house buying and I felt like we were with family.
Thank you

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5 out of 5 Stars
Would Recommend

Awesome service and helpful no matter the time of day. Any questions we had Merrie was available 24/7 and when i say 24/7 some nights I would call her and wake her up and she would help.

5 out of 5 Stars
Would Recommend
3.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I would so recommend Veterans United to anyone seeking a home loan. From first contact to final closing; the entire team were second to none.

5 out of 5 Stars
Would Recommend

Veterans United Home Loans is truly the way to go when considering making a home purchase, they really treat you with respect and dignity. They really care about you and what your wishes are, and they strive to ensure you are satisfied with the choices or purchases you make.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

You guys were easy to work with. Thank you

More Reviews

See all 346 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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