My family and I knew nothing about buying a home, but the veterans united team that it was assisting knew exactly how to guide me by explaining each step of the process. Veterans united gave me trust and peace of mind, for this new chapter that I thought it was impossible and unreachable, all thanks to them.
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
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The process was a nightmare with the underwriting department asking back and forth for information, such as from mason job, we had to go back twice for a letter. The week of closing you asked for my payment arrangement with IRS, which should have been requested when I did the amendment to change my name on my tax return. I started feeling that I was being discriminated by the underwriting department. This is a very tedious process as a realtor I know that every file is different but you should have been doing this long enough to know what you need on a file and not wait the week of closing to be still wanting paperwork. This process with your company had me stress to the LIMIT.Michelle did an AWESOME job coming back and keeping me updated and explaining Where we were in the process. I would love to send my clients to do business with her but pray that my clients don't fall into the hands of whoever was my underwriter was as Veterans United.
