The process was a nightmare with the underwriting department asking back and forth for information, such as from mason job, we had to go back twice for a letter. The week of closing you asked for my payment arrangement with IRS, which should have been requested when I did the amendment to change my name on my tax return. I started feeling that I was being discriminated by the underwriting department. This is a very tedious process as a realtor I know that every file is different but you should have been doing this long enough to know what you need on a file and not wait the week of closing to be still wanting paperwork. This process with your company had me stress to the LIMIT.Michelle did an AWESOME job coming back and keeping me updated and explaining Where we were in the process. I would love to send my clients to do business with her but pray that my clients don't fall into the hands of whoever was my underwriter was as Veterans United.
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
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Overall the process was so simple and easy. Danny, Mike, and Adriana were a pleasure to work with. I was a loan officer and they knocked it out of the park with their amazing customer service. The technology at Veterans United was simple and easy to use. I would highly recommend Danny and his team to my family and friends. Thank you Danny and team for a job well done and I look forward to working with you all again in the future!
I want to give a HUGE THANK YOU to Kinsey at the lighthouse program in helping us every step of the way to get where we needed to be. I’m sure she might have rolled her eyes when my calls or texts came through thinkin OH NO it’s Mr Oechsner again lol. No seriously she went above and beyond in answering and helping me and my many questions and concerns along the way. My family and I were blessed and honored to have this wonderful team by our side every step of the way and we wouldn’t have wanted it any other way. From the bottom of our hearts heck with all our hearts thank you so much the joy my wife and kids have and their smiles have not stopped. That right there has made all the difference and Veterans United has my support and my wife and I will be spreading the word. I promise yall have not heard the end from us lol. Thank you again…..
