Danny is a native Texan and has lived in the Austin area for over 16 years. He proudly served 4 years on active duty in the United States Air Force and 2 years in the Reserves. He has been a licensed Mortgage Loan Originator since 2010 and since joining Veterans United he has deepened his commitment to assisting our honorable military veterans with their mortgage needs.
Received good assistance from Mr. Reyna and Mr. Ashton.
Danny is a great communicator and always offered a quick response to all of my questions or concerns.
Danny made my home buying experience stressful. Overall he showcased poor professionalism, no care for clients, and lack of knowledge. I would not recommend anyone in the Killeen area to work with him. Here is a little bit of my experience with him:Initially I reached out to Danny to get my file to his office and work with the local office for buying my home. After my file was transferred I never heard from Danny again but I had my contract sent over to him and started receiving emails about what items I needed to submit for my loan. I thought it was odd that he never reached out to further explain some of the process but I just kept thinking well maybe once I submit everything then we’ll go from there. After that I did not hear anything still so I started looking through some of the documents they sent over such as the initial closing estimate and this is when I had to reach back out to Danny. Being a first time buyer there was a lot that I was confused about and when consulting Danny with questions I had he was not well equipped to answer. I had questions about the escrow account and how I wanted to handle my insurance. Danny told me with a VA loan I had to use an escrow and that it was mandatory which is not true and even says on Veterans United’s website and in the VA lender handbook. After discussing this over email (which if I was more educated at the time would have been early enough to make changes to my loan) and then later over the phone Danny was still telling me that it was a VA requirement. His misleading/lying information should not be acceptable and by the time I had a clear understanding on how I wanted to do things our closing date was already to close. Danny was also on vacation after our discussions and prior to my closing which he conveniently did not make me aware of when he was on the phone with me prior to the day he left. So I had to find out by emailing him the next day about our conversation and getting an automated reply and then having someone who I’ve never talked to take over my closing. I also had sent over insurance changes to him that he never made changes on the loan and then called me saying he never received it when I verbally gave it to him on the phone. He attempted to tell me that all the paperwork was already completed and that it would be too late to change my insurance at that point and if it wasn’t for me telling him I had already paid it he would not have been willing to change the documents. So instead of working with me he was looking to take the easy way and trying to tell me I was stuck with an insurance provider I did not want
Response from Veterans United
Nikolas, your feedback matters. It is our desire to carry out the VA lending process in a way that provides genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. While working hard to serve you, truly, we regret having fallen short of your expectations. Regarding other opportunities that we may to improve our service, we would love to touch base with you to learn more. A member of our Client Advocate team is available to speak with you should you wish to further help us improve for future customers. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact.