Did not have any issues working with Veterans United, it was very nice having a local office available for face to face conversation.

Michelle was absolutely amazing from beginning to end! She made what could have been a stressful process feel simple, smooth, and honestly almost effortless. She was incredibly professional, knowledgeable, and caring throughout the entire process.One of the things we appreciated most was how thoroughly she explained every step. We never felt confused or left wondering what was happening because she made sure we understood the process and kept us informed along the way.She truly put in the work for our family. She went above and beyond to make sure our financing was structured in the best possible way and worked hard to find every opportunity available to us. She knew her numbers, knew the VA loan process, and made sure we understood our options. Her attention to detail and dedication made a HUGE difference in our experience.What could have been an overwhelming process turned into an amazing experience because we knew we were in good hands. She genuinely cared about getting us to the finish line and making sure we were comfortable with the outcome.Michelle is truly a GEM! 💎 If you are looking for a loan officer who will advocate for you, explain the process, do the homework, and work hard to make the numbers work in your favor, I highly recommend her. We are incredibly grateful for everything she did for our family and couldn't be happier with our experience! 🏡❤️Thank you, Michelle, for working so hard for us and making our home-buying journey such an amazing one! ⭐⭐⭐⭐⭐

Nothing but good things to say about the whole process and the great people involved!

Michelle Westbrook was amazing to work with and was me every step of the way. She made the experience very pleasant and answered all of my questions throughly!

Michelle Westbrook was absolutely incredible throughout my parents' home-buying journey. What should have been a straightforward process turned into a challenging six-month experience filled with unexpected hurdles, delays, and obstacles. Through it all, Michelle remained patient, professional, responsive, and encouraging.
She consistently kept everyone informed, answered questions promptly, and worked tirelessly to help move the process forward. Her knowledge, dedication, and commitment never wavered, even when things became complicated.
Thanks to Michelle's perseverance and expertise, my parents were finally able to purchase their home. We are so grateful for everything she did and highly recommend her to anyone looking for a mortgage lender who truly cares about her clients and goes the extra mile to help them achieve their goals.
5/5 Stars — Highly Recommended.