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Killeen, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
489 reviews
656 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 489 unfiltered reviews

Starting on Page 4 of 17. Return to Page 1

5 out of 5 Stars

Danny was so awesome and really made the experience so easy. He explained everything so clearly and was easy to get ahold of. He and his team were so great and helpful every step of the way. We love our new home and are so grateful to have had such a seamless and positive experience. I would recommend veterans united to anyone I know who is looking to purchase a home!

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Best group of people I’ve ever worked with

5 out of 5 Stars
5 out of 5 Stars

Kenny and Danny were great. They both worked with me to successful be able to obtain a home loan.

5 out of 5 Stars

I thank you all for making buying my first home an easy and smooth transition.

5 out of 5 Stars
4.5 out of 5 Stars

I'm not the one who enjoy surveys, because of different policies that the administrators of the process they have to ahere to. Being a former administrator of multiple multiple millions dollars cooperations you do the best you can to achieve certain profits and goals, without offending clients.
Michelle, I do appreciate you and your staff efforts to assist with the process of securing the possibility to become home owners. Thanks to you and your staff and administrative efforts it was obtained with satisfaction for sure. Thank you all for your support,services and efforts. Thank sincerely from the bottom of hearts for everything.
Sincerely,
The Snyder Family.

5 out of 5 Stars
5 out of 5 Stars

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5 out of 5 Stars

The whole experience was delightful, I truly believe it was made that way mainly due to the professionalism of the team that was put together seemingly just for me. All my team had concise, I never needed to ask for clarification on anything they explained from A-Z the total process.

5 out of 5 Stars

We just want to say thank you again. We truly appreciate all that this team has done.

5 out of 5 Stars
5 out of 5 Stars

There seemed to be mild miscommunications between the underwriter and loan officer at times but most hiccups were easily ironed out.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

We am very grateful and gracious for the United Veterans loan’s team. They were so helpful and supportive to us and I don’t think, without their assistance and team support we would be a home owner. Our dream of owning our own home has come true because of the amazing people at United veterans loan program

4.5 out of 5 Stars

Danny provided excellent and outstanding service to us. We could not be happier with his professionalism. Danny is knowledgeable and expedient.
His personable manner and patience made working with him an awesome experience. Danny was always very prompt in responding to us and never once minded repeating himself. He always explained everything clearly and in detail. His communication skills are exemplary and could not be any better. Danny goes above and beyond! He made our home buying process a great one. Danny Reyna is a gem to be treasured and a true asset to Veterans United! Also, Danny’s staff in the Killeen,TX office were very welcoming and professional. They made any office visit a pleasant one!

5 out of 5 Stars

Ada, was very helpful as well. Thank you again to the whole team❤️

5 out of 5 Stars

The team, Merrie Ellis, Mike Keith, and Adriana Oms were so helpful. They were always ready to answer questions, work their magic efficiently, and kept things running so smoothly. I appreciate all of their hard work.

3.5 out of 5 Stars

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Experience first-hand why 392 homeowners give us a perfect score!

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5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Thank you to Merrie and Veterans United Home Loans for always keeping our best interests in mind. Every process that we have gone through thus far has been seamless and well orchestrated. We thank you for all that you do!

5 out of 5 Stars

"We had a highly positive experience working with Veterans United Home Loans. Their team was incredibly supportive, providing excellent guidance throughout the entire process. They demonstrated a strong commitment to ensuring our needs were met, and were always willing to work with us to find the best solutions. We truly appreciated their dedication and expertise."

5 out of 5 Stars

I would recommend this company to anyone who is serious about buying a home. If I had to do it all over again I wouldn’t change anything. Loving my new home! Thanks Veterans united.

5 out of 5 Stars
3 out of 5 Stars

I cannot recommend Veterans United till Veterans United sets and begins a Team of two and only two team members: 1. Loan Coordinator. 2. Loan Officer and that's it!

Response from Veterans United

Hi Miguel,

I appreciate you taking the time to share your thoughts with us. I understand that having a larger team involved in your loan process might feel overwhelming, and I’m sorry if it felt like too many hands in the mix. We try to structure our teams to provide specialized support at each stage, but your input is valuable, and I’ll make sure it gets shared with our team leaders.

If you have any other ideas or want to dive into this further, please don’t hesitate to reach out. I’m here to help however I can. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars
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