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Killeen, TX Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
497 reviews
515 new reviews submitted this week!
98.4%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 497 unfiltered reviews

Starting on Page 5 of 17. Return to Page 1

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Thank you to Merrie and Veterans United Home Loans for always keeping our best interests in mind. Every process that we have gone through thus far has been seamless and well orchestrated. We thank you for all that you do!

5 out of 5 Stars

"We had a highly positive experience working with Veterans United Home Loans. Their team was incredibly supportive, providing excellent guidance throughout the entire process. They demonstrated a strong commitment to ensuring our needs were met, and were always willing to work with us to find the best solutions. We truly appreciated their dedication and expertise."

5 out of 5 Stars

I would recommend this company to anyone who is serious about buying a home. If I had to do it all over again I wouldn’t change anything. Loving my new home! Thanks Veterans united.

5 out of 5 Stars
3 out of 5 Stars

I cannot recommend Veterans United till Veterans United sets and begins a Team of two and only two team members: 1. Loan Coordinator. 2. Loan Officer and that's it!

Response from Veterans United

Hi Miguel,

I appreciate you taking the time to share your thoughts with us. I understand that having a larger team involved in your loan process might feel overwhelming, and I’m sorry if it felt like too many hands in the mix. We try to structure our teams to provide specialized support at each stage, but your input is valuable, and I’ll make sure it gets shared with our team leaders.

If you have any other ideas or want to dive into this further, please don’t hesitate to reach out. I’m here to help however I can. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars
4 out of 5 Stars
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5 out of 5 Stars

Would definitely recommend the team.I worked with. They were very helpfek and patient during this process. Couldn't have asked for better.

5 out of 5 Stars

Would highly highly highly recommend using Michelle Westbrook! We couldnt have asked for a better person to work with! Her communication was always in a timely manner and she manages to juggle family and work on such an impressive level knowmatter the time of day. You can tell she values her job and takes very much pride in what she does and values her clients! I am a person that ask's alot of questions because i wanna make sure i understand anything and everything as much as possible and she never once made me feel like a burden or inconvenience! She reassured us that even after our home buying process if i ever have any questions she is just a phone call away! Couldnt have asked for a better experience thanks to her!

5 out of 5 Stars

The buying process is overwhelming but EVERYONE at Veterans United were amazing. Communicated effectively especially when I felt overwhelmed and had no clue of the next steps, Merrie was right there to help me along the way. Thank you to everyone that helped. You all are amazing.

5 out of 5 Stars
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2 out of 5 Stars
5 out of 5 Stars

Michelle and her team did an awesome job! She answered every single questions we had and made the home buying process smooth!

5 out of 5 Stars
5 out of 5 Stars

During the closing Veterans United made me feel like I had a whole team on my side rooting for me to get my home and close. In the end the welcoming feeling I got from you guys were overwhelming and words cannot describe how thankful I am to have you guys help me with the home buying process. I am extremely grateful for the thoughtful gift that was given to me by Merrie and the Veterans United Team. Go Dolphins!

5 out of 5 Stars
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5 out of 5 Stars

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5 out of 5 Stars

This was my first time going through the home loan process with very little knowledge of what it entailed. Danny and his team guided me through the it, making everything as simple and straightforward as possible. I was provided all the resources, answers, and information that was needed and enjoyed working with them throughout the process.

5 out of 5 Stars
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5 out of 5 Stars

My family and I knew nothing about buying a home, but the veterans united team that it was assisting knew exactly how to guide me by explaining each step of the process. Veterans united gave me trust and peace of mind, for this new chapter that I thought it was impossible and unreachable, all thanks to them.

5 out of 5 Stars

Michelle is the very best and needs to be promoted yesterday. Bryant

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