"We had a highly positive experience working with Veterans United Home Loans. Their team was incredibly supportive, providing excellent guidance throughout the entire process. They demonstrated a strong commitment to ensuring our needs were met, and were always willing to work with us to find the best solutions. We truly appreciated their dedication and expertise."
I cannot recommend Veterans United till Veterans United sets and begins a Team of two and only two team members: 1. Loan Coordinator. 2. Loan Officer and that's it!
Response from Veterans United
Hi Miguel,
I appreciate you taking the time to share your thoughts with us. I understand that having a larger team involved in your loan process might feel overwhelming, and I’m sorry if it felt like too many hands in the mix. We try to structure our teams to provide specialized support at each stage, but your input is valuable, and I’ll make sure it gets shared with our team leaders.
If you have any other ideas or want to dive into this further, please don’t hesitate to reach out. I’m here to help however I can. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Would highly highly highly recommend using Michelle Westbrook! We couldnt have asked for a better person to work with! Her communication was always in a timely manner and she manages to juggle family and work on such an impressive level knowmatter the time of day. You can tell she values her job and takes very much pride in what she does and values her clients! I am a person that ask's alot of questions because i wanna make sure i understand anything and everything as much as possible and she never once made me feel like a burden or inconvenience! She reassured us that even after our home buying process if i ever have any questions she is just a phone call away! Couldnt have asked for a better experience thanks to her!
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
During the closing Veterans United made me feel like I had a whole team on my side rooting for me to get my home and close. In the end the welcoming feeling I got from you guys were overwhelming and words cannot describe how thankful I am to have you guys help me with the home buying process. I am extremely grateful for the thoughtful gift that was given to me by Merrie and the Veterans United Team. Go Dolphins!
This was my first time going through the home loan process with very little knowledge of what it entailed. Danny and his team guided me through the it, making everything as simple and straightforward as possible. I was provided all the resources, answers, and information that was needed and enjoyed working with them throughout the process.
My family and I knew nothing about buying a home, but the veterans united team that it was assisting knew exactly how to guide me by explaining each step of the process. Veterans united gave me trust and peace of mind, for this new chapter that I thought it was impossible and unreachable, all thanks to them.
