The team at Veteran’s United were exceptional! Home buying can be extremely daunting. The Veteran’s United team made my journey significantly simple by taking care to answer many questions before they were needed to be asked. That fact alone reassured me that my best interest were in the hands of professionals. When challenged at the last minute by unexpected changes, my representatives powered through without any missteps. Their diligence was impressive. I can definitively say that I am pleased that I chose Veteran’s United and had one of the best representatives they had to offer!
These folks did a solid job. My buying situation had a small hoard of problems, but all I really had to do was wait for an email saying "sign here please." If you are a first time buyer, they will take care of you right proper.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
The entire process was outstanding. The guidance I had in the beginning of this journey, to the finish line has been an experience I will not forget. The team I had went above and beyond to see to every detail.
I can’t thank them enough for getting this done for us.
Thank you all. We are in our forever home now.
This was an incredibly good experience for me. After dealing with some questionable loan representatives from several banks I contacted Veteran's united. and Spoke to Chris Endicott. He single-handedly restored my faith in the process. I knew I would go with Veterans United after conversing with him for a while. I cannot stress how important having someone that could understand my background and experiences. He was always there for me, and could understand when PTSD or Anxiety was flaring for me, which helped immeasurably. The services and straight forward systems in place made this process go extremely smooth. Rachel was great to work with, and I was made to feel cared for as a person and a veteran. I would definitely highly recommend Veterans United to any veteran looking for a home loan.
The team did amazing and helped me with this process. They each made it effortless. Thank you for your hard work and dedication to veterans. Stay blessed
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Zach and his team were amazing and very responsive. When they sensed i was getting anxious they reached out and stayed pro-active.Perhaps the best testimony is that they impressed me enough for me to go them. TWICE
Very communicative and responsive! I never had a question go unanswered. As a first time home buyer I didn't understand much of the process but they made sure to explain everything and make sure we knew what was going on. Highly recommend!
My team worked hard to help me get my new home. Katy, and her team are amazing. My wife and I couldn’t be happier.
Thank you all so much.
10/10 experience! Nick Schuster went above and beyond, and I can’t thank him and the team enough. Thank you guys!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
I've owned 2 prior homes and the purchase of this one was absolutely amazing. I've had my VA benefits for years and was previously discouraged from using them by both realtors and mortgage brokers. Veterans United approached to your home purchase is like a military operation. Justin, Julie, Tucker, John and a host of others work together to coordinate your purchase with complete transparency. This is a 5 ⭐️...10 plus lender that comes highly recommended.
Overall the help that the Veterans United team provided was way more than I asked. Every time I asked for something, I got the answers that helped me understand my loan and they would reply back to my texts and email in short time.
His team was helpful and knowledgeable.
Gabriel and Maureen were AWESOME!! I had a trickier situation than most and we all worked together to get to the finish line and I HAVE A NEW HOUSE!! My questions were answered promptly and all requests for information were explained in detail as to What and Why it was needed. CONSTANT COMMUNICATION was phenomenal!
We’ll be looking elsewhere for future loans. Biggest regret is not shopping around for lenders longer.
Response from Veterans United
Hi Jacob,
I am really sorry to hear that you feel this way. When someone’s biggest regret is not shopping around longer, that tells me we did not provide the experience or confidence you deserved.
While I respect your decision to look elsewhere in the future, I hate that we did not earn your trust this time. If you are open to it, I would appreciate the chance to better understand what led you to that decision. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we will follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
You guys have a great team who care about their job and the people they are serving
