I did an assumption due to divorce. I could not get a phone conversation for well over a month even after reaching out repeatedly. No one could explain the process or seemed to understand how to do an assumption. I would have happily gone to a lawyer and had them set up all the steps needed if just asked. They did a transfer sale as that was the only way they knew how to move forward costing a significant amount of unnecessary taxes. I only started to get movement/communication once we were at close. The next title escrow officer with 30 years experience was blown away at how poorly this was handled. I would never recommend veterans united ever. My team could have googled how to do an assumption or used the instructions off of your own website. The day before close they were trying to get me to pay expenses that are not even on the buyer to pay because they never got included in the paperwork. I can’t say enough bad things about this transaction, I could write a book.
Response from Veterans United
Hi Nadia,
I’m really sorry for how this was handled. Going through a divorce is difficult enough, and not being able to get clear answers or timely communication about a loan assumption only adds to that stress. I understand why you’re frustrated.
You’re right that assumptions are more nuanced than a standard transaction, and it’s disappointing to hear that you felt your questions weren’t answered or that the process wasn’t clearly explained. I’m especially sorry that you felt forced into a transfer sale and incurred additional costs as a result, and that issues around fees weren’t addressed until right before closing. That’s not the experience we want for anyone.
I’d appreciate the chance to look into this further and better understand what happened from start to finish. If you’re open to it, please reach out to our Client Advocate team so we can review the details and make sure your feedback is shared with the right teams internally. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Good morning,I am writing to express my sincere appreciation for the exceptional work provided by Jake Hanson and his team. They made the entire home refinance process seamless and ensured every detail was handled perfectly. Having worked with Jake for nearly seven years, I can attest that he is a consummate professional who truly excels at what he does. Because of this experience, I will remain a loyal Veterans United customer.I would also like to recognize Brooke Mudd for her outstanding support. She answered all of my questions without hesitation, and her guidance was impeccable. Both Jake and Brooke are absolute rockstars who represent Veterans United incredibly well; I highly recommend them for any future promotion opportunities.Lastly, I would like to thank everyone else involved in the process, including the underwriting staff, title and escrow teams, and the notary assigned to my closing.Have a great day!Best regards,Eric Williams
I had an absolutely amazing experience with Veterans United! I highly recommend them to anyone looking to buy a new home or refinance an existing one.
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The entire door was great.
Precise, competent, and thorough!!!
Chace was amazing for us. He walked us through the whole process, reexplained things as we went, and was available anytime we needed him. Should we decide to buy another home or property in the future we will definitely be requesting to work with Chace again!
Working with Dustin has been an incredible positive experience. I felt heard and supported in completing the refinance process. I would highly recommend Veterans United due to the service Dustin consistently provides.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Lots of logistical nightmares, and seller issues that delayed the purchase, but veterans united helped tremendously to keep things moving forward.
Great experience. Process was complete in a very timely manner. Staff was very courteous and supportive. Thank you for everything.
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My loan team was great and made the process hassle free.
Liz and her fantastic team made it so easy!
If you are a veteran looking for a home, Veterans United is the only real choice! Because they are veteran specialists. They know the veteran mentality and most of all they treat you with respect.My loan specialists Stephen Erickson and Brandon Willis were excellent! There are no words no describe their Professionalism, knowledge and understanding of my situation! The process went so smooth that I couldn't even believe it!
They held my hand through every step of the way. John Mowrey was phenomenal and always ready to help! The process was extremely simple and using the app for 90% of the work was so convenient!
