Very professionals
The whole staff was amazing. I couldn't have asked for a better experience!
Thank you!
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Love 😘 my loan officer Tiffany wallace and tara
These guys were super easy to work with and made the home buying process a breeze! 10/10 will definitely be using them again! Can’t thank this team enough for all the work they did for me!
If I could give more than 10 stars I would! My team (Dave, Tyler, Anna, and Josh) was amazing. Above and beyond the entire process. Always welcomed my questions or concerns, when I was feeling anxious or scared or lost they were all extremely reassuring and helpful and made sure I understood every step. I feel so blessed to have Veterans United beside me through a journey I was terrified of. I would have been lost without them.
Being on time is important and that reflects. I know that’s not solely anyone’s fault but all are still accountable.
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
Absolutely seamless process, Veterans United sets the bar for what home purchasing should be like.
Great communication and support with some, seemingly complicated issues.
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The process towards buying my new home started with selling my old one. The sale took much longer than I anticipated which delayed my purchase. The purchase date was very close to the end of my company's relocation period and Veterans United worked diligently with everyone involved around the Christmas Holiday to get me an early close and meet my timeliness. They were beyond courteous helpful every step of the way.
The team was very helpfull,professional,and very patient , answering my many questions.
Listen. If you are serious about owning a home, Veterans United is definitely a preferred option, in my opinion. The steps it took to purchasing our home was frustrating to say the least. In my wife and I case, we were purchasing from our landlord, so a realtor wasn't necessary. However, gathering the necessary documents, coordinating with the different agencies like appraisals, home inspections, insurance, title company, and loads of paperwork, signatures, and questions are still very much a part of the process. Our team, Nick Holman, Courtney Gully, Francie Greene, and the rest of their supporting members were there from the first phone until the closing on our home. They fielded every question, listened to all of our frustration, guided us through the whole process step by step, and we're encouraging, patient, professional, and, most of all, very polite, friendly, and engaging whenever we were in contact with them. I mean they kept in touch by phone, text, and email. Even sent us mail. Who does that in this technology age? Seriously, they were the best team my wife and I could ask for in communicating with us and our landlord to make this dream a reality!! I highly recommend Veterans United to anyone who’s reading this review, or anyone who asks is this company for real. To our team, Nick Holman, Courney Gully, Francie Greene, and their supporting team members, thank you for everything! We can't say thank you enough. My wife, Valencia Long, and I now own our home!!!
They help me through the process but it’s so hard to contact them. I almost lost the house because they take so long to give my Loan approval. I would recommend it but I think they need improvement to communicate with the builder.
Response from Veterans United
Hi Krim,
Thank you for sharing your experience. I’m really sorry for how difficult it was to reach us and for the delays that nearly put your home at risk. I know how stressful that can be, especially when timing and builder communication are so important.
I do appreciate you recognizing that our team helped guide you through the process, but it’s clear we need to do better when it comes to responsiveness and coordination. Your feedback is helpful and something we take seriously.
If you’d like to talk more about what happened, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Everyone was very helpful and always so quick to respond.
